FAQ
Frequently Asked Questions
General
What is Built For Trades Apparel?
Built For Trades is an online-only apparel brand created for hardworking tradespeople who like quality gear with a sense of humor. We offer trade-inspired tees, hoodies, and custom workwear designed for the jobsite, off-hours, and everything in between.
Do you have a physical store or showroom?
No. Built For Trades is an online-only business and does not operate a public retail storefront. All orders are fulfilled and shipped directly to customers.
How can I contact you?
You can reach us through the Contact page on our website or by emailing the address listed there. We’re happy to help with orders, sizing questions, or general inquiries.
Products & Sizing
What products do you sell?
We offer funny trade-themed apparel, including t-shirts and hoodies, as well as custom workwear options for crews and businesses. Custom workwear uses quality trusted brands such as Carhartt and Dickies and we have a wide catalog of brands to choose from.
Are your products made to order?
Yes. Many of our items are made to order. This allows us to offer unique designs while minimizing waste and excess inventory.
How do I choose the correct size?
Each product page includes sizing information. If you’re between sizes or unsure, we recommend sizing up. Feel free to contact us if you need help before placing your order.
Shipping & Processing
How long does order processing take?
Most apparel orders are processed within 5–7 business days.
Custom or bulk workwear orders may take 10–14 business days, depending on customization and brand availability.
How long does shipping take?
Once your order ships, standard U.S. shipping typically takes 3–7 business days, depending on your location.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking information so you can follow your delivery.
Do you ship internationally?
At this time, we only ship within the United States.
Returns & Exchanges
What is your return policy?
Because many of our products are made to order:
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Custom or Made-to-Order Items: Final sale unless there is a defect or an error on our end.
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Non-Custom Items: May be returned or exchanged within 7 days of delivery, provided they are unworn and unwashed. Return shipping costs are the responsibility of the customer.
What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll make it right.
How do I start a return or exchange?
Contact us through the website with your order number and reason for return. We’ll provide next steps if your item qualifies.
Payments & Security
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. All payments are processed securely through Shopify’s encrypted checkout system.
Privacy
Do you collect personal information?
We collect only the information necessary to process orders and provide customer support. Your information is handled according to our Privacy Policy.
Can I opt out of data sharing?
Yes. Depending on your location, you may opt out of certain data sharing practices as outlined in our Privacy Policy.